Buying Process

I highly recommend Custom Pool Pros. Tom and his team did a great job throughout the entire process, from design to instillation. Once they started the same crew was at my house everyday. They installed my pool,patio and fence. The crew is talented and very professional. I had a small problem this year and Tom had his team resolve it.

I spoke to a number of different pool companies before choosing Custom Pool Pros (and their sister company Brick Paver Pros). They had a great portfolio of work, positive reviews from clients and were very responsive throughout the process. We’re extremely pleased with our pool and patio, and consistently impressed with everyone on the team. We’d recommend Custom Pool Pros without hesitation.

We shopped around before settling on Tom & CPP; no buyers remorse here! The project was about 3 months from start to finish, the workers were great and stayed focused on tasks at hand everyday. Glad we went with the travertine, blue stone would have been too hot through the summer. Spa is perfect, great iPhone app to adjust temps & lights (definitely get the multicolor lights!) – we kept pool open through late fall for nighttime hot tub dips. There were what appeared like a few minor hiccups during installation but Tom was “nah…don’t worry we are on target to finish on time” and he was right. Big project but completed in timely manor, money (yes, a lot) well spent. Quick story – a competitor down by 6 Flags gave us a price for a lined pool, smaller deck, lower end stone for almost 30% more than our Gunite pool! Also, Tom was on project regularly but his foreman really didn’t need him around much…good workers!

We saw two elements of pools that we liked on two separate vacations. We decided to look for a company that could/ would build us the custom pool we wanted. Tom was the only contractor that we contacted that said he could build it. We hired him based on our interviews with him and his ratings. Tom came through on everything he said he would do. He guided us through the project, made suggestions, and gave us time to mull things over.
Tom always answered his phone and texts. And he still answers his phone helping us to learn more about all the functions of the pool! We feel very fortunate that we met Tom and he helped us achieve our dream backyard. We feel that Tom is family and wish him and you much success on your project!

The project came out so great. Thanks for being there all along the way. We did not know all the answers, but you came up with many ideas that now, with the built pool look great. Thank you for creating a backyard that I’m proud off.

Thanks Custom Pool Pros for the great pool and patio renovation, the project was finished on time as promised. We had a fantastic time in the backyard for the birthday party. We didn’t give you much time to work on it but you still pulled it off. Thank you for doing a great job, on time and on budget.

Tom has great vision and delivers with perfection. We were using our pool a day or two before his promised completion date which is extremely rare in this industry. Tom also did our landscape and circular driveway which was also exceptionally finished. We would never use anyone else.

Hired Tom at Custom Pool Pros to build a gunite pool, new patio and driveway at my personal residence in Spring Lake, NJ. Tom is an absolute professional and has mastered his craft. I have built or rehabilitated 10 houses and have never been so happy with a contractor. Tom was always available and always followed up. I really appreciated how he spent hours showing us around to pools and other projects that he completed in the area – gave us confidence he would do the job and he delivered!!!!

I have owned my own businesses for over 30 years and the way I was treated by Tom and his company was so great that it inspired me to improve my business’s level of customer satisfaction. The pool came out fantastic, I get compliments from every friend or relative that has been to my home. The after the sale service that Tom has given me is nothing short of amazing. If you are considering a pool, contact them, it will be the best decision you’ll ever make!

Tom built us a lovely backyard. He turned a plain space into a fantastic place for our family to spend quality time together. He managed the project in a timely manner and was very flexible on late decisions and changes. Great effort, team and result.